Frequently Asked Questions

Find answers to common questions about our services. Can't find what you're looking for? We're here to help!

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Can't find the answer you're looking for? Our friendly team is ready to help with any questions about our services.

Service & Pickup

Trash Collection Guidelines

Special Items & Services

Equipment & Responsibility

Weather & Schedule Changes

Contact & Office Information

Billing & Payment

Communication & Security

Additional Resources

Everything you need to know about our services and policies

Holiday Calendar

View our complete holiday calendar and makeup days for 2025

View Calendar

Contact Information

Get in touch with our friendly customer service team

Office Hours

Our office hours and location

824 Main Street, Rochester, IN 46975

Mon - Thu: 8:00 AM - 4:00 PM

Fri: 8:00 AM - 12:00 PM

Sat - Sun: Closed

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Frequently Asked Questions

Need immediate help?

Service & Pickup

Is there a trash bag limit?

What time should I put out the trash?

When will my trash be picked up?

Can I leave items beside my toter?

Trash Collection Guidelines

What about loose trash?

What items do NOT go into the trash?

Special Items & Services

How do I dispose of a used mattress or old toilet? Can I schedule these to be picked up?

Do you offer one-time pick-ups?

Can you dump a dumpster that I own?

Equipment & Responsibility

Who is responsible for the toter or dumpster? Mike's Trash or me?

Weather & Schedule Changes

What happens if there is bad weather?

Contact & Office Information

When is the office open? Where is the office located?

Billing & Payment

Do you offer email billing?

Do you offer Autopay?

Communication & Security

I just got a text from Mike's trash, is this legit?

Additional Resources

Still have questions?